Holiday Closure

To assist with your planning needs, please note Grundfos Canada will be closed for the Holiday Shutdown from Tuesday, December 24th, 2024 through to Wednesday, January 1st, 2025. 
We will with resume regular business hours and scheduling,
Thursday, January 2nd, 2025. 

Please contact your Grundfos Sales Representative with any questions or Emergency requests.

Have a Safe and Happy Holiday 

Sincerely,
Grundfos Customer Sales & Support Center

Drag & drop Ordering***

This New Feature is Available Now on the Shopping Cart

Add items automatically to your online shopping cart by simply uploading a Purchase Order

Make ordering fast and easy: just drag & drop your PO into the Grundfos Extranet webshop and follow your order online.

  • Upload a Purchase Order PDF
  • No manual input: the system automatically adds the items to your cart
  • Easy to review your order before submitting to ensure your PO has been captured correctly
    **Note:  Customer Service is not able to view a copy of your PO
  • Enjoy instant purchasing and order tracking from Grundfos Extranet

Use the Links Below to enter your order issues such as damaged shipments, pricing issues and more...

 

Delivery Complaints

Damaged Shipments or Missing Items, Incorrect delivery address or product labeling.

Order/Invoice Complaints

Pricing or Delivery date concerns, incorrect invoice address, incorrect incoterms, missing invoice, incorrect invoice terms.

Product Complaints

Product quality issues before the product is installed e.g. wrong product or wrong assembly.

Digital Tools Complaints

Issues with Product Center (drawings/curves/engineering data or product missing), or Extranet.

Customer Service Complaints

Not able to reach Grundfos, slow response time, or poor service.

You can also check the status of your Delivery, Order/Invoice, Product, Digital Tools and Customer Service complaints!

You now have access to these inquires, updates and their status online.
Use your extranet LOGIN and you are in! (You may be asked to LOGIN again - this is normal)

 

** Quotation Feature available**
Quotations are now available to view and order
via the Extranet! 

Check out this short video to see how it works >> 

Ask your Sales or Customer Service Representative if this feature is available for you and your ordering needs.

Currently at Grundfos Canada our carrier of choice is Purolator.

Customers with a valid Account for Purolator GROUND / EXPRESS / FREIGHT or UPS Small Package GROUND/ EXPRESS are encouraged to use them on orders that do not qualify for PREPAID shipping. 

Please note, for any other outside carriers, it will be the responsibility of the requestor to make arrangements for the pickup.

Product availability & price

The Grundfos Extranet makes it much easier to check product availability and your prices.

 

Grundfos Service Locations

Find Grundfos locations throughout Canada, including contact information, address, and products serviced by the location.
**2024 Update**

New Functions in Extranet

Check out this presentation to learn about new functions in Extranet regarding our new Shared Cart feature.

 

 

*New*
2025 List Price Increase

2025 Excel Download Pricelist
January 1st 2025 

2025 Pricebook IND (English)

2025 Pricebook WU (English)
2025 Pricebook WU (French)

2024 List Price Increase

2024 PriceBook DBS (English) 
2024 Pricebook DBS (French) 

2024 Excel Download Pricelist
January 1st 2024 


Partner Support

 

Product Return Forms
Return to Stock 
(Pumps Not Installed - Restock,  Shipping damage,
Repair/​wrong new, Uninstalled pump sent)
Service RMA
(Pumps Installed - Return a commissioned pump,
service request)

Extranet Manual

Learn with Grundfos

Having trouble checking availability or placing an order on Extranet? View our video tutorials to see how it's done.

Get in touch

Have questions or need help?
Please contact the team via
Email: support-ca@sales.grundfos.com
Phone: 1 800 644 9599

   

** Note for Extranet orders **

When placing orders on Extranet please makes sure your orders are dated correctly.

If placing an order for same day the order must be in for 1pm Eastern Standard Time.

Orders not for same day please mark for the next business day or the Requested Business day you require the order to be shipped.

All orders should be dated for business days only, no weekends or holidays.

Thank you for your continued support