Drag & drop Ordering***

This New Feature is Available Now on the Shopping Cart

Add items automatically to your online shopping cart by simply uploading a Purchase Order

Make ordering fast and easy: just drag & drop your PO into the Grundfos Extranet webshop and follow your order online.

  • Upload a Purchase Order PDF
  • No manual input: the system automatically adds the items to your cart
  • Easy to review your order before submitting to ensure your PO has been captured correctly
    **Note:  Customer Service is not able to view a copy of your PO
  • Enjoy instant purchasing and order tracking from Grundfos Extranet

 

Use the Links Below to enter your order issues such as damaged shipments, pricing issues and more ...
You can also check the status of the request online!

Delivery Related Complaints

 

Damaged Shipments or Missing Items, Incorrect delivery address or product labeling

Order/Invoice Related Complaints

 

Pricing or Delivery date concerns, incorrect invoice address, incorrect incoterms, missing invoice, incorrect invoice terms

Complaint Status

 

Click here to check the status of both Delivery and Order/Invoice complaints

You now have access to these inquires, updates and their status online
Use your extranet LOGIN and you are in!
(You may be asked to LOGIN again - this is normal)
 

    

                                                    **NOTE FOR EXTRANET ORDERS**

Please review the “Requested Date of Delivery” on each line item when entering a new order to ensure the correct request date is entered.
Please review this link if you require assistance in updating the request date.
If you don’t review the request dates, your order will be requested to ship based on the default lead time.
Thank you! 

iMAP Policy

Grundfos has implemented an Internet Minimum Advertised Price Policy to enhance and preserve our high-quality distribution network, brand and customer service

Read the policy

IMPORTANT: Product Return & Warranty Claim Forms

Fill out forms for Return to Stock (Pump Not Installed), Service RMA (Pump Installed) and Field Warranty Claims.
Access the forms

New functions in Extranet

Check out this presentation to learn about new functions in Extranet regarding our new Shared Cart feature.

 

See how it's done

   

Partner Support

*New*
2025 Pricing

2024 Pricing

Service & Warranty

Grundfos Localized Purchasing

Localized Purchasing covers the following:

  • Buy American Act of 1933 (BAA)
  • Trade Agreements Act (TAA)
  • American Iron and Steel (AIS)
  • Buy America Provisions (BAP) covering transportation projects
  • Build America, Buy America (IIJA)
  • Inflation Reduction Act (IRA)

Inquires may take 1-4 weeks to process, depending on info provided.

Submit Online Inquiry Form



Learn with Grundfos

Extranet Guides

Looking for tracking?

  1. Go to your Orders page
  2. View your order
  3. Click "Shipping and Tracking."

Get in touch

Have questions or need help?
Please phone 1-844-994-2850 for all support.

Sales: SUPPORT-US@SALES.GRUNDFOS.COM

Service / Warranty: service-us@servicesupport.grundfos.com